Legal Questions From Our Players
Your active account data is archived immediately upon closure. We retain transaction records and identity verification for a legal hold period of up to three years. Non-essential personal data can be deleted sooner on request. Contact Support with your account email to initiate a data deletion review.
Open your account Settings, scroll to Data & Privacy, and select Export My Data. We prepare your complete transaction history, balance records and account details within 7 business days. The file is downloadable as a secure PDF and includes every deposit and withdrawal via DANA, OVO, GoPay or QRIS.
Yes. Every withdrawal request is checked against your account balance, identity verification and registered payment method. We confirm your withdrawal is genuine before sending it to DANA, OVO, GoPay or QRIS for processing. Once our system approves it, your payment partner handles the final transfer to your account.
If you report a transaction as fraudulent or unauthorized, we investigate within 48 hours. We review your account activity, login history and payment verification records. If fraud is confirmed, we initiate a reversal to your original payment method. Contact Support immediately with your transaction ID to start the dispute process.
No, active account data must remain on file for security and compliance. However, you can request deletion of specific non-essential personal details such as phone number or address by submitting a data privacy request. Essential account data such as identity verification and transaction records remain stored per legal requirements.
We use cookies to track your login status, game history and language settings. These help prevent fraud and improve your experience. You can disable optional cookies in your browser settings; essential cookies for login and account security remain active. We do not sell your browsing data to third parties.
Change your password immediately and contact Support via live chat. Provide your account email and the last time you remember logging in. Our security team will review your account activity, reset your login history, and enable two-factor authentication if you request it. We also lock your account temporarily if we detect suspicious activity.
